Refund policy

Last updated: October 11, 2026

RecordStay: 30-day returns

If RecordStay is not the right fit for your shelf or you change your mind, contact us within 30 days after delivery to request a return. You may carefully try it on your shelf. To qualify for a change-of-mind return, it must be returned undamaged, in like-new condition, with all included parts.

Email contact@vinylgearworks.com with your order number or other proof of purchase and your reason for returning it. We will provide return instructions and the appropriate return address. Please contact us before sending anything back and pack it securely; original packaging is helpful but is not required.

For a qualifying change-of-mind return, you pay return shipping. We refund the product price you paid and applicable product taxes; original outbound shipping is not refundable. There is no restocking fee for a qualifying return.

Damaged, defective, or incorrect items

Contact us promptly if an item arrives damaged, defective, or incorrect. Include your order number, a description, and photos if reasonably available. Keep the packaging while we help resolve the issue. VinylGear Works covers necessary return and replacement shipping using a prepaid label or another method agreed with you.

For a qualifying issue on arrival, we will arrange a replacement or refund. A refund includes the amount paid for the affected item, applicable taxes, and its original shipping charge. For orders containing multiple items, we refund the portion of the original shipping charge attributable to the affected item. A problem with an item is not treated as a change-of-mind return.

Used vinyl and condition concerns

Used records are sold as the specific copy described and photographed in the listing, with separate media and cover grades. Review those details before ordering. Wear or surface noise consistent with the disclosed grade is part of buying a used record.

If you receive the wrong record, shipping damage, or a copy whose condition materially differs from its description, contact us promptly with your order number and details. We will review the issue and arrange a return and refund when appropriate, covering necessary return shipping and refunding the affected item's price, applicable taxes, and attributable original shipping. A replacement may not be available for a unique used copy. This section does not limit any rights you have under applicable law.

Refund processing

We inspect returns promptly and submit approved refunds to the original payment method within five business days after receiving the return. If we agree that a return is not needed, we submit the approved refund within five business days of that agreement. Your bank or payment provider may take additional time to post the credit. We will explain any issue that prevents approval. Any shorter refund deadline required by law takes priority.

RecordStay one-year limited warranty

Who provides this warranty: VinylGear Works, 13003 NE 200TH PL, Woodinville, WA 98072, United States. Contact contact@vinylgearworks.com before shipping a warranty return so we can provide the correct instructions.

What is covered and for how long: RecordStay sold new by VinylGear Works is covered for one year from its original delivery date against defects in materials and workmanship during normal use as directed. This includes manufacturing defects affecting the adjustment mechanism and torque-limiting knob. The warranty applies to the RecordStay unit during that period; an order number or other reasonable proof of the original purchase and delivery is sufficient.

What we will do: At no charge, we will provide a replacement component, repair the product, or replace it, as appropriate for the defect. VinylGear Works covers necessary shipping for a covered claim using a prepaid label or another method agreed with you. If we cannot provide a repair or replacement within a reasonable time and after a reasonable number of attempts, we will refund the price paid for the affected product, applicable taxes, and its attributable original shipping charge. We will explain the proposed remedy and expected timing when reviewing your claim.

What is not covered by this limited warranty: Ordinary cosmetic wear that does not affect function, or damage caused by misuse, accidents, or improper installation. These exclusions apply to damage caused by those circumstances; they do not remove coverage for an unrelated manufacturing defect.

How to request service: Email contact@vinylgearworks.com with your order number or other reasonable proof of purchase, a description of the problem, and photos or video if reasonably available. We will help assess the issue and provide the next steps. You do not need to register your product to receive coverage.

Your legal rights: This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. This voluntary warranty supplements and does not exclude or limit rights under applicable law, including implied warranties. The one-year period does not shorten any rights or remedies provided by law. These warranty rights are separate from the 30-day change-of-mind return window.